Cash Blox Privacy Policy – How We Protect Your Data

1 Introduction

Cash Blox is an online entertainment platform offering sports betting, live casino, and casino games to adult users in Pakistan. Operating this type of platform requires handling personal data responsibly — from the moment you register an account through every deposit, withdrawal, and bet you place on the platform.

This Policy is designed to be straightforward and readable. We have tried to avoid unnecessary legal language while still being precise about what we do with your data. If you have questions about anything here that is not clear, please contact support via live chat and we will explain further.

This Policy applies to all users of the Cash Blox website at cashblox.app and the Cash Blox Android application. It covers data collected directly from you as well as data collected automatically through your use of the platform.

2 Data We Collect

We collect personal data in the following categories:

2.1 Account Registration Data

When you create a Cash Blox account, we collect:

• Full name
• Date of birth (to verify you are 18 or over)
• Email address
• Mobile number
• City and province of residence
• Username and encrypted password

2.2 Identity Verification Data (KYC)

If we request identity verification — which may happen before your first withdrawal or if unusual account activity is detected — we may collect:

• Scanned copy or photo of your national identity card (CNIC) or passport
• Proof of address document
• Screenshot or statement confirming ownership of your payment method

These documents are used only for verification purposes and are stored securely in line with the retention policy described in Section 8.

2.3 Transaction and Payment Data

Every deposit and withdrawal generates a transaction record. We retain the amount, currency (PKR), payment channel used (JazzCash, Easypaisa, Raast, bank transfer, or card), timestamp, and transaction reference. We do not store your full JazzCash or Easypaisa PIN, card numbers, or bank account passwords — only the reference identifiers needed to track transactions.

2.4 Betting and Gaming Activity

We store a record of all bets placed, games played, and outcomes for your account. This data is necessary for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Device and Technical Data

When you access Cash Blox, we automatically collect technical data including:

• IP address and approximate location (city level)
• Device type, operating system, and browser version
• Session duration, pages visited, and in-app navigation patterns
• App version (for mobile users)

This data helps us detect fraud, maintain platform security, and improve the user experience — particularly on mid-range Android devices commonly used in Pakistan.

2.6 Customer Support Communications

If you contact support through live chat or email, we retain the conversation record. This helps with follow-up, quality assurance, and resolving any recurring issues with your account.

3 How We Use Your Data

We use the data we collect for the following purposes:

Purpose	Data Used
Creating and managing your account	Registration data, device data
Processing PKR deposits and withdrawals	Payment data, transaction records
Identity verification (KYC)	KYC documents, registration data
Fraud prevention and security	Device data, IP address, betting activity
Responsible gaming monitoring	Betting activity, deposit history
Customer support and dispute resolution	Support communications, account data
Platform improvement and analytics	Device data, navigation patterns
Sending promotional communications (opt-in only)	Email, mobile number, preferences

We do not use your data for any purpose that is not listed above without first notifying you and, where required, obtaining your consent.

4 Payment Data and PKR Transactions

All transactions on Cash Blox are processed in PKR. We work with payment processors that support JazzCash, Easypaisa, Raast, bank transfers, and mobile wallets to facilitate deposits and withdrawals. When you initiate a transaction, the payment processor receives the data necessary to complete it — this typically includes your account reference and the transaction amount.

Cash Blox does not have access to your full JazzCash or Easypaisa account credentials, your bank account login, or your card's full number and CVV. The only payment data retained on our systems is the transaction reference, amount, method used, date and time, and processing status.

For withdrawals, we verify that the destination payment method matches the one on your account before processing. This is a security measure to prevent funds from being sent to an unauthorised account.

5 Sharing Your Data With Third Parties

Cash Blox does not sell, rent, or trade your personal data. We share data with third parties only in the following limited circumstances:

5.1 Payment Processors

To process your PKR transactions, we share the minimum required data with payment service providers such as JazzCash, Easypaisa, Raast partner banks, and card processing networks. These providers are contractually required to handle your data securely and use it only to complete the transaction.

5.2 Identity Verification Services

If automated KYC tools are used to assist with document verification, the document images and extracted data are processed by the verification service provider under strict data processing agreements. Verified results are returned to Cash Blox; raw document images are not retained by the third-party provider beyond the verification session.

5.3 Platform and Infrastructure Providers

Cash Blox uses cloud hosting, content delivery, and analytics infrastructure provided by established technology companies. These providers process data on our behalf and under our instructions — they are not permitted to use your data for their own purposes.

5.4 Game Content Providers

Casino and live casino games on Cash Blox are supplied by third-party game studios. These providers may receive session data — such as bet amounts and game outcomes — to facilitate the game experience. They do not receive your name, contact details, or payment data.

5.5 Legal and Regulatory Requirements

We may disclose your data if required to do so by a valid legal order, court process, or to prevent fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data necessary to comply with the requirement.

6 Cookies and Tracking

Cash Blox uses cookies and similar technologies on the website and in the mobile app. Here is a breakdown of what we use and why:

Cookie Type	Purpose	Can Be Disabled?
Essential cookies	Keep you logged in, maintain session security, remember your language preference	No — required for the platform to work
Functional cookies	Remember your game preferences, odds display format, and notification settings	Yes — disabling may affect some features
Analytics cookies	Understand which pages and features are used most so we can improve the platform	Yes — via cookie settings
Performance cookies	Monitor page load times and detect technical errors on your device	Yes — via cookie settings

We do not use cross-site tracking cookies, advertising network cookies, or any third-party marketing pixels. The analytics data we collect is aggregated and cannot be used to identify you individually.

You can manage cookie preferences through your browser settings or the platform's cookie preference panel. Disabling essential cookies will prevent you from using the platform, as they are required for basic session management and security.

7 Data Storage and Security

All personal data collected by Cash Blox is stored on secured servers. The following technical and organisational measures are in place to protect your data:

• Encryption in transit: All data transmitted between your device and Cash Blox servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data — including identity documents and payment references — is encrypted at rest in our databases.
• Password security: Your account password is stored as a salted hash. Cash Blox staff cannot retrieve your plain-text password — only you know it.
• Access controls: Access to personal data within our organisation is restricted on a need-to-know basis. Staff with access to sensitive data receive data handling training.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns, multiple account registrations from the same device, and suspicious transaction behaviour.
• Incident response: In the event of a data breach that poses risk to users, we will notify affected users as quickly as practicable.

While we take all reasonable precautions, no online platform can guarantee absolute security against all threats. You should also take steps to protect your own account — use a strong, unique password and do not share your login details with anyone.

8 How Long We Keep Your Data

We retain personal data for as long as your account is active and for a defined period after closure, as follows:

• Account and registration data: Retained for the lifetime of your account, plus up to 5 years after account closure for fraud prevention and compliance purposes.
• Transaction records: Retained for up to 7 years to satisfy financial record-keeping requirements.
• KYC documents: Retained for up to 5 years after account closure or after the last transaction, whichever is later.
• Betting and gaming history: Retained for up to 3 years after account closure.
• Support communications: Retained for up to 2 years after the conversation is closed.
• Analytics data: Aggregated and anonymised after 12 months; no longer linked to your individual account.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. You may request earlier deletion of certain categories of data — see Your Rights in Section 9 below.

9 Your Rights Over Your Data

As a Cash Blox user, you have the following rights regarding your personal data. To exercise any of these rights, contact support via live chat or the email address in the footer.

• Right to access: You can request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe.
• Right to correction: If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. Basic account details can also be updated directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will do so subject to any legal obligations that require us to retain certain records (for example, transaction records for financial compliance). Deletion requests will result in permanent account closure.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data — for example, while a correction request is being resolved.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time. This does not affect any processing that took place before withdrawal.

10 Children and Minors

Cash Blox is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out at registration through the date of birth provided, and further verification may be requested at any point.

If we discover that a user is under 18, the account will be immediately suspended, any winnings will be forfeited, and any deposits will be returned to the original payment method after deducting any bonuses received. If you believe a minor has registered an account, please contact support immediately.

Parents and guardians are encouraged to use parental control software to prevent underage access to online betting platforms.

11 Marketing Communications

Cash Blox may send you promotional communications about new bonuses, PSL and T20 betting offers, casino promotions, and platform updates. These communications are sent only if you have opted in — either during registration or through your account notification settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any promotional email
• Adjusting your notification preferences in account settings
• Contacting support and requesting removal from marketing lists

Opting out of marketing does not affect transactional communications — you will still receive emails about deposits, withdrawals, account security, and policy updates, as these are necessary for the operation of your account.

12 Updates to This Privacy Policy

Cash Blox may update this Privacy Policy from time to time to reflect changes in our practices, the platform's features, or applicable requirements. When we make material changes, we will notify registered users via email or an in-platform notification before the changes take effect.

The updated Policy will be published on this page with a revised effective date at the top. Continued use of Cash Blox after the effective date of any update constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically so you are always aware of how your data is being handled.

13 Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please reach out to the Cash Blox support team. The fastest way to get a response is via live chat, which is available seven days a week through the website and mobile app.

For formal written privacy requests — such as data access requests or deletion requests — you may also write to us at the support email address shown in the footer of this page. Please include your registered email address and a brief description of your request so we can locate your account and respond efficiently.

We take all privacy concerns seriously and aim to acknowledge all queries within 48 hours of receipt.